6 Reasons You Need A Travel Agent
According to PhoCusWright, about 35% of those booking travel offline do so because they want personal service. Here are six other reasons you might consider using a travel agent/adviser:
1. You’re not a travel expert.
With their training — and being well-traveled themselves — good travel advisers can offer you options you might not have considered. Some travel advisers are generalists; others specialize in niches, such as cruises, or in multigenerational group travel or in particular geographic destinations. If you book a cruise through an agent, he or she is likely to be familiar with various lines, sailings, cabins and excursions. Some agents even have subspecialties, such as riverboat cruising.
2. You want to get it right.
Some trips are more complicated than others. For example, foreign travel is more complex than traveling to the next state. Or sometimes the stakes are too high to make a mistake when you are planning a big trip to celebrate a special birthday or anniversary or a trip that involves coordinating itineraries with friends or family members. Even on city tours or shore excursions, an agent may be able to point you to the most knowledgeable and English-proficient guides.
3. You don’t have advisers’ money-saving connections.
Travel agencies have consolidated and banded together into large consortia, affording them unusual leverage to negotiate with travel suppliers on behalf of their clients. For example, Virtuoso, one of the largest networks, (Signature Travel Network and Ensemble Travel Group are others) encompasses 340 travel agencies employing 8,900 travel advisers in 20 countries. With $12.5 billion in purchasing power, Virtuoso advisers are able to secure hotel upgrades, rooms with the most desirable views or extra amenities like complimentary breakfasts and spa credits. As a client of a network, you are not only treated like a V.I.P., but benefit from these no-cost perks.
4. You don’t have time to waste.
Researching and organizing a trip takes time, patience and perseverance. Users of the website GetHuman.com (which offers tricks and shortcuts to reach various types of overwhelmed call centers) report the average wait time to get American Airlines, Delta Airlines and United on the phone as 14.3, 14.9 and 13.5 minutes, respectively — under ordinary circumstances.
“In cases of major storms, during the holidays, and even when company websites crash, we see a huge influx of users trying to reach the airlines by phone. Wait times can be well over an hour, if the user gets through at all,” says Adam Goldkamp, COO of GetHuman.com.
5. You want a safety net in case things go wrong.
Travelers realize that even after a trip is planned, things don’t always turn out exactly as expected. A flight is cancelled, a piece of luggage gets lost, a passport is pilfered or a grandchild falls ill with a high fever on foreign soil. When “stuff happens,” it is reassuring to have someone you can count on to resolve problems. You don’t want to be the one hanging on your cell phone to rearrange a flight. Many travel advisers offer clients 24/7 backup by phone and email.
6. You want a bespoke trip.
“What really sets a true luxury travel adviser apart are the little things that are unexpected,” says Shawna Huffman Owen, a Virtuoso advisor associated with family-owned Huffman Travel Ltd. “We tailor-make experiences like arranging scavenger hunts for families in The Louvre or helping older travelers who need baggage assistance on trains. We create something that can’t be ‘Googled’ — a personal experience,” she says.
The Bottom Line
Travelers need to do some homework to find an adviser who meets their needs, presumably based on some mix of chemistry, experience and cost.
Significant Travel Alerts :
* Please call 215-641-2320 for assistance with weather delays and cancellations. Help is available 24/7! (Flight cancellations and delays can also be checked through sites on the HELPFUL LINKS page.)
Track domestic delays:
Norway, Sweden: Update: Flights delayed, canceled as Norwegian Air pilots strike
U.S.: Update: Winter weather prompts hundreds of flights cancellations at Northeast airports
Australia: Thunderstorms, strong winds disrupt air, rail travel in Sydney
India: Three coaches of Ernakulam-Nizamuddin Mangala Express derail in Maharashtra
Nigeria: Air traffic controllers threaten to go on strike on 2 March
TeleTravel is a professional travel management company specializing in providing precise, error-free, cost effective service solutions to clients. Our dedication to securing both the lowest fares and best service is underscored by the unlimited access our clients enjoy. We are ALWAYS available to make sure each client's travel experience is perfect -- in spite of delays, cancellations, weather and other travel maladies.
TeleTravel traces it's heritage back more than 50 years (when we were known as Penn Center Travel). Over the decades, we haved honed our skills to offer our clients innovative answers to the multitude of issues surrounding travel -- not just air, car and hotel reservations. We are helping clients by delivering creative solutions to sophisticated problems. Whether it is booking groups or conventions, or helping an individual redeem their frequent flier points -- our solutions are elegant in nature because of our aptitude tailor every reservation to our travelers' unique needs and to stretch each client's travel dollar.
We claim with confidence that we are The Best Travel Agency On The Planet. Many of our clients refer to us as just that! Our toll free number here in the US is equally easy to remember: 866-TBTAOTP (The Best Travel Agency On The Planet) or 866-828-2687.
When you call TeleTravel, expect to get a professional, trained agent ready to help you -- immediately! No forwarding to an auto attendant, no waiting on hold, no routing to voicemail. We utilize advanced technology that enables us to handle a vast number of calls immediately and still provide a very personal level of service!
Try us! Our main number is 215-641-2320. Please contact us anytime! We look forward to hearing from you...